Shipping Policy

Last Updated: June 26th, 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Delivery times are estimates and are not guaranteed.

Domestic Shipping

We currently ship to addresses within Canada, excluding Newfoundland and Labrador, Northwest Territories, Nunavet, Prince Edward Island, Saskatchewan and Yukon.

Please ensure your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect address information provided at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take up to 48 hours to become available.

Delayed, Lost, or Stolen Packages

We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors outside our control.

If your package is lost or significantly delayed, please contact us at info@vallorat.com and we will assist you in working with the shipping carrier.

For packages marked as delivered but not received, customers should first contact the carrier and check with neighbors or household members. We are not responsible for stolen packages after delivery has been confirmed.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your order at info@vallorat.com with:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review your claim and work toward a suitable resolution.

Incorrect Shipping Information

If a package is returned due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping charges required to resend the order.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: info@vallorat.com