Refund policy
Welcome to Vallorat.com !
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement. Every item is also backed by our 12-month manufacturer warranty.
How to return and get a refund/replacement?
To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@vallorat.com and provide a reason for your return and the necessary pictures or videos to verify your order issue.
Our customer support team will investigate and offer a solution based on our policy.
Please note that returns must be authorized prior to shipping. Do NOT send items to the address on your original package. Our team will provide the correct warehouse return address upon approval.
Return Shipping Costs
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Defective, Damaged, or Incorrect Items: Returns are 100% free. If your return is accepted, we will provide a prepaid shipping label and instructions on how and where to send your package.
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Buyer's Remorse: Accepted within 30 days, provided the item is unused and in original packaging. The customer is responsible for covering return shipping & restock fees.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vallorat.com.
Reasons Not Supporting Free Return
| Return Reason | Note |
| Arrived too late | Vallorat will not offer free returns if delivery is delayed due to reasons outside our control (e.g., carrier delays, weather, incorrect address provided at checkout). |
| Don’t want / need / like it | Received the item but changed your mind / Ordered by mistake / Price changes / Product does not meet personal expectations / Paid high shipping cost / Found a better alternative elsewhere. |
| Without manual or non-standard manual | Contact us at info@vallorat.com for manuals. This does not qualify as a defective return. |
| User error / Misoperation | Any damage or malfunction caused by user misoperation, improper installation, or buying the wrong size/specifications will not be covered under free returns. |
Damages, Defects, and Order Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you received the wrong item. To help us make it right quickly, please attach clear photos or short videos of the defect, product label, and original packaging to your email.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards or unauthorized second-hand purchases.
Exchanges For non-defective items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For defective items covered under warranty, we will ship a replacement unit or missing part directly to you.
Refund Timelines
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vallorat.com.